Store Policy



CUSTOMER CARE

We pride ourselves of our product quality and customer service. We are always willing to assist you with any problem, request, complaint or compliment you may have. Please contact us and we will respond as soon as possible.

Please note that due to various e-mail settings, our e-mail message may be delivered to your spam or bulk mail folder. Should you not receive a reply from us, you may have entered your e-mail address incorrectly or your spam filter won't let us through.


RESELLING

tonimari™ is a supplier and retailer selling exclusive tonimari™ products to end consumers. If you are a re-seller and interested to sell our products, please contact us at contact@tonimari.com.


PRODUCT DESCRIPTIONS

We endeavor to provide accurate and complete descriptions and representations of our products. However, we do not warrant that product descriptions, photos or other content of this site is accurate, complete, reliable, current, or error-free. This site may contain typographical errors or inaccuracies and may not be complete or current. color variations may occur due to monitor settings or descriptions may be incomplete due to human error.

We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information.

If a product offered is not as described, your sole remedy is to return it in its original and unused condition. Please contact us at contact@tonimari.com to request for returns. We apologize for any inconvenience.


SIZING

We strive to delivery to you garments or products that will fit your pet or pets satisfactorily. Due to differences between dogs, their shape and sizes, we highly recommend you measure your pet correctly to ensure a satisfactory fit. It is not reliable to purchase our items based on your pet's breed or weight. Please see our how to measure your pet for more information. Provide your dogs measurements when placing an order so we can verify the right size based on the measurements or contact us at contact@tonimari.com if you need assistance.


PURCHASES

We accept orders through our website shopping cart and checkout. Quotations for custom orders will be sent via Paypal Invoice. Contact as at contact@tonimari.com to request quotations for custom orders. Contact us at contact@tonimari.com for orders by special arrangement.

We normally sell and ship items to addresses in the continental United States. Consumers outside the continental U.S. who are or can register as Paypal members or with credit card may complete the online ordering process. Please ensure to indicate correct shipping address. tonimari™ will evaluate and accept orders and deliver products to other countries at it's own discretion. We will contact you via e-mail as soon as possible to indicate if we can proceed with your order and if we need to invoice you with additional charges for shipping and handling.

Companies selling over the Internet are subject to the same sales tax collection requirements as other retailers. Items purchased and shipped to addresses in Washington State are subject to applicable sales tax.

All prices are subject to change without notice.


PAYMENT METHODS

All payments must be made through Paypal. Method of payment will be either by Paypal account or by credit card. We currently do not accept cash, checks or any other form of payment except with special arrangements. Please contact us at contact@tonimari.com for special payment arrangements.


PRODUCT AVAILABILITY

All of our product items are made-to-order. Occasionally, we may receive your order and consequently discover that materials may no longer be available. In such cases, we may notify you via e-mail of the unavailability of the product item and offer you with the option to make another selection or cancel the item.

Product availability is subject to change without notice. We do our best to correct errors on our website, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

All products in the clearance store at clearance.tonimari.com are readily available and ready to ship immediately. If your order includes made-to-order tonimari™ apparel, this item may ship ahead or may ship together with your other order items at our sole discretion.