The privacy of your personal information is important to us. Customer information is a vital part of our business, and we use this information about you and your pets to fulfill your orders and make your online shopping experience delightful.
We do not believe in selling your personal information to others.
WHAT WE COLLECT
We collect information about you, our customer, and information about your pets. Our primary goal in collecting this information is to fulfill your order and deliver the products as accurate and as complete as possible. Other information exchanged between us via e-mail or forms are intended for the same goal, to fulfill your orders or requests.
Personal information is information that is specific to you. This information might include your name, shipping address, e-mail address, information about your pets, products ordered, order details and payment information. This information is collected on-line through your orders, filling out forms, and e-mails or through other non-electronic form of correspondence. We store any information that we receive from you in our customer information database.
UPDATING OR CORRECTING YOUR INFORMATION
During the online ordering process you will need to review, change, and correct information before you finalize and submit your order. We encourage you to update your information that you have provided to third-party sites that we use and collect the information from, such as your Paypal account.Your billing and shipping address is most important and we use the most current shipping address that you provided through your Paypal account or the address you provided when using your credit card on your last order. Even if we have your current and correct address stored in our database, we will assume the address provided on your latest order to be the current one and we will replace the address stored in our database accordingly. If you notice that the order you just submitted does not have the most current and updated information, please contact us at firstname.lastname@example.org to make the corrections as soon as possible.
COMPLIANCE WITH SERVICE OF PROCESS OR LAW ENFORCEMENT
We will release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our terms and conditions and other agreements; or protect the rights, property, or safety of our company, our customers, or others. If asked by law enforcement or judicial authorities to provide information to the appropriate governmental authorities, we will disclose information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.
If you are under 18, you may use our site only with the assistance of a parent or guardian. We do not knowingly collect, use or disclose information about customers under 13 years of age. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed information to us, please contact us so that we may delete the child's information.